FAQ
How long does delivery take?
How long does delivery take?
Our UK delivery times are:
Handling time: 1–2 business days
Transit time: 2–5 business days
Estimated total delivery time: 3–7 business days
Do you offer free shipping?
Do you offer free shipping?
Yes. We only service the United Kingdom and all shipping is free.
Where is Zipoi located?
Where is Zipoi located?
Zipoi is a UK-based store operating from:20 Colchester Street, Coventry, CV1 5NZ, United Kingdom . We currently ship exclusively within the UK.
Can I cancel my order after placing it?
Can I cancel my order after placing it?
You may request cancellation within 24 hours of placing your order provided the order has not entered fulfillment or been dispatched. Orders placed before 2:00 PM (GMT) may be processed the same business day. If your order has already been dispatched, please follow our Return & Refund Policy once it arrives.
What is your return policy?
What is your return policy?
We offer a simple, customer-friendly return process. For full guidelines, please refer to our Return & Refund Policy.
When will my refund be issued?
When will my refund be issued?
Once your return is received and checked, your refund will be processed to your original payment method. Refunds typically take up to 7 days to appear.
How can I contact customer support?
How can I contact customer support?
You can reach us any time via our contact page or by emailing: support@zipoi.com. Our customer service hours are Monday–Friday, 9:00am–5:00pm (GMT).