Shipping policy
Last Updated: 16 January 2026
At Zipoi, our goal is to provide a clear, reliable, and transparent shipping experience for all customers. This Shipping Policy explains how orders are processed and delivered within the United Kingdom.
Shipping Coverage
We currently ship within the United Kingdom only.
Shipping Costs
Free Standard Shipping
All orders delivered within the UK qualify for free standard shipping, with no minimum purchase required.
Order Processing & Delivery Times
We aim to process and dispatch orders as quickly as possible.
Order Cutoff Time
Orders placed before 2:00 PM (GMT) are processed on the same business day.
Orders placed after 2:00 PM (GMT) will begin processing on the next business day.
Handling Time
Order handling typically takes 1–2 business days (Monday to Friday)
Transit Time
Once dispatched, orders usually arrive within:
2–5 business days (Monday to Friday)
Estimated Total Delivery Time
The estimated total delivery time is 3–7 business days from the date of purchase.
(This includes both handling and transit time.)
Shipping Carriers
We partner with trusted UK carriers to ensure safe and reliable delivery, including:
Evri
Royal Mail
The carrier used may vary depending on location and service availability.
Order Tracking
Once your order has been dispatched, you can track it via our Order Tracking page.
Delivery Issues
If you experience a delivery delay, incorrect delivery, or believe your package may be lost, please contact our support team as soon as possible. We will work with the carrier to resolve the issue promptly.
Contact us at support@zipoi.com for delivery-related queries.
Questions or Support
For additional information or common shipping-related questions, please visit our FAQ page.
You may also contact our customer service team at support@zipoi.com.
Contact Information
Store Name: Zipoi
Address: 20 Colchester Street, Coventry, CV1 5NZ, United Kingdom
Email: support@zipoi.com
Phone: +447375641166
Customer service hours: Monday to Friday, 9:00am to 5:00pm (GMT)
We do our best to reply to your email within 1–2 business days