Privacy policy
Last Updated: 28 November 2025
This Privacy Policy explains how Zipoi (“we,” “us,” or “our”) collects, uses, stores, and shares personal information when you access our website, make a purchase, or otherwise interact with our products and services (“Services”). Please review this policy carefully.
1. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted here with a revised “Last Updated” date.
2. Information We Collect
We collect personal information to operate our Services, process transactions, communicate with users, and meet legal obligations.
Information You Provide to Us
This may include:
- Name, billing and shipping address, email address, and phone number
- Order and transaction details
- Account login credentials (if applicable)
- Communications with us, including customer support
Information Collected Automatically
When you use our website, we may collect:
- IP address
- Device type, browser, and operating system
- Pages viewed and navigation activity
- Referral sources and analytics data
Information from Third Parties
We may receive information from payment processors, delivery partners, analytics providers, or advertising platforms.
3. How We Use Your Information
- Processing and fulfilling orders
- Handling payments and refunds
- Sending order updates and notifications
- Providing customer support
- Improving our website and Services
- Marketing activities where permitted
- Preventing fraud and security risks
- Complying with legal requirements
4. Cookies and Tracking Technologies
We use cookies to:
- Ensure website functionality
- Improve performance and experience
- Analyze usage patterns
- Support advertising and marketing
You can manage cookies via your browser settings. Disabling cookies may affect site functionality.
5. Sharing of Personal Information
We may share information with:
- Service providers (payments, fulfillment, hosting, analytics)
- Marketing and advertising partners where permitted
- Service providers and partners necessary to operate our business
- Government authorities when legally required
Zipoi does not sell personal data or share sensitive information without consent.
Payment services are handled by third-party providers such as Klarna and card networks. Zipoi does not store full payment credentials.
6. Third-Party Links
Our Services may contain links to third-party websites. Zipoi is not responsible for their privacy practices or content.
7. Children’s Privacy
Our Services are not intended for children under 16. We do not knowingly collect personal data from minors.
8. Data Security and Retention
We use appropriate safeguards to protect personal information. Data is retained only as long as necessary for legal and operational purposes.
9. Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request corrections or updates
- Request deletion
- Restrict or object to processing
- Request data portability
- Withdraw consent
- Lodge a complaint with a data authority
To exercise your rights, contact support@zipoi.com. Identity verification may be required.
Zipoi processes personal data in accordance with UK GDPR, EU GDPR, and applicable data protection laws.
10. International Data Transfers
Your data may be processed outside your country of residence. We ensure transfers comply with applicable laws.
11. Contact Us
If you have questions about this Privacy Policy, contact us:
Store Name: Zipoi
Address: 20 Colchester Street, Coventry, CV1 5NZ, United Kingdom
Email: support@zipoi.com
Phone: +447375641166
Customer service hours: Monday–Friday, 9:00am–5:00pm (GMT)
We aim to reply within 1–2 business days.