Return & Refund Policy

Last Updated: 16 January 2026

At Zipoi, we want every customer to feel confident in their purchase. If something isn’t right, we offer a clear and straightforward returns process.

30-Day Return Window
You may request a return within 30 days of receiving your order. To be eligible for a return:

  • The item must be unused and in its original condition
  • All accessories, packaging, and documentation must be included
  • The product must not show signs of wear, damage, or misuse

This policy applies to all products sold on our website.
We do not charge restocking fees.

Return Address
All approved returns should be sent to:
20 Colchester Street, Coventry, CV1 5NZ, United Kingdom

Return Eligibility & Costs

If the item is defective, damaged, or incorrect:

  • Return shipping is free of charge
  • Applies to items damaged in transit, faulty products, or incorrect items received
  • You may choose either a free replacement or a full refund

Please contact us within 30 days of delivery at support@zipoi.com.

If returning due to change of mind:

  • The customer is responsible for return shipping costs
  • Return shipping costs depend on the carrier and service selected

Includes:

  • Ordering the wrong item
  • No longer wanting the product
  • Compatibility or preference issues

How to Start a Return

1. Contact Us
Email support@zipoi.com or call +447375641166 with your order number and reason for return.

2. Repack the Item
Securely pack the product in its original packaging, including all accessories, manuals, and inserts.

3. Ship the Return
Follow the instructions provided in your return authorisation email. We may recommend a preferred carrier.

Refund Process
Once received, our team will inspect the item to confirm eligibility.

  • Approved refunds are issued to the original payment method
  • Refunds typically appear within 7 days, depending on your bank or payment provider. Refunds are issued to the original payment method, such as your credit/debit card.

Exchanges
If you wish to exchange your item, contact support@zipoi.com and we will assist you.

Non-Returnable Items
Certain products may not be eligible for return due to hygiene or safety reasons. These items will be clearly identified on the product page before checkout.

Questions or Support
Visit our FAQ page or contact us at support@zipoi.com.

Contact Information
Store Name: Zipoi
Address: 20 Colchester Street, Coventry, CV1 5NZ, United Kingdom
Email: support@zipoi.com
Phone: +447375641166

Customer service hours: Monday–Friday, 9:00am–5:00pm (GMT)

We aim to reply within 1–2 business days.